Why You Need a Marketing Strategy and Marketing Plan 

If you try to achieve the “how” of your marketing without first knowing the “what,” you risk wasting both time and money, once you understand what you are trying to achieve (strategy), you are better able to decide how to reach those goals (plan). For example, consider a business that creates communication apps and wants to increase its revenue. The company decides that it needs to reach a new market segment. To effectively reach new customers that would be interested in purchasing its app, the company needs both a marketing strategy and a marketing plan.

  • Objective: Reach new customers and persuade them to adopt App A
  • Marketing strategy: Appeal to older consumers by showing that App A is easier to use than competitors for keeping in touch with relatives
  • Marketing plan: Develop commercials showing how easy it is for grandparents to use App A when video chatting with grandchildren
  • Implementation: Create a series of commercials, then air them during TV time slots with a high percentage of viewers over age 55

Without a marketing strategy, the company might choose forms of advertising, such as printed advertorials or radio spots, that can’t effectively demonstrate how easy it is to use App A compared to competitors’ apps. Or, it might create a video ad but air it online in a way that doesn’t effectively reach older consumers. Either of these errors would prevent the company from achieving its goal of expanding into a new market segment. By creating a marketing strategy first, the business can create a marketing plan that effectively reaches and persuades a new market segment to trust and use its app.

What a Marketing Strategy Looks Like

When creating your marketing strategy, you should identify your:

  • Goals: Identify the short- and long-term objectives of the marketing initiative and how they interact with your overall business goals.
  • Target market: You should know what customers you’re trying to reach, their perceived values, what drives their decision-making process, and the problem they’re facing.
  • Competitors: Make sure to know who your competitors are, their market position, and their strengths and weaknesses.
  • External marketing message: Think about how you will solve your customers’ problems in a way that aligns with their values.
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Conversational Commerce

By Jorge Maldonado Founder Digitally Market

What does it mean?

Conversational commerce is a term coined by Uber’s Chris Messina in a 2015 piece published on Medium. It refers to the intersection of messaging apps and shopping. Meaning, the trend toward interacting with businesses through messaging and chat apps like Facebook Messenger, WhatsApp, Talk, and WeChat. Or through voice technology, like Amazon’s Echo product, which interfaces with companies through voice commands.

Consumers can chat with company representatives, get customer support, ask questions, get personalized recommendations, read reviews, and click to purchase all from within messaging apps. With conversational commerce, the consumer engages in this interaction with a human representative, chatbot, or a mix of both. Source: https://www.shopify.com/encyclopedia/conversational-commerce

In the field of websites designed for the automotive industry, conversational commerce appears very frequently, but many do not take advantage of this opportunity. There will be the moment that we have buyers already with the vehicle of their preference and they click on price or Internet Price, a Form comes out that creates an instant block when requesting a price, that’s why many of the websites of clients that I have worked the bounce rate is so high.

Visitors of your site do not want to enter their personal information at that time; still, if you have a pop-up chat with dealer personnel or personnel who can answer frequently asked questions. This feature can significantly help to advance the vehicle selection process and, therefore a sale. There are already chats providers that you can live without Bots! You can switch to text messages or have video conversations between the customer and the dealer’s team. These new technologies can be applied and promoted as advantages in your favor in these post-COVID times.

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